Whenever your clients need emergency responses, ensure you never miss a call. With Ipcontact, every call is handled as quickly as possible, in the same professional manner and immediately directed to the appropriate person, according to your instructions.

A helpdesk or a hotline need to be reachable as widely as possible.
Thanks to Ipcontact, you will be able to extend your opening hours up to 24/7. At night, at lunch break, during the week or on weekends, during bank holidays, during office hours or out of office hours, always be ready to answer your clients! By outsourcing your helpdesk with Ipcontact, you will have experienced virtual operators answering in your company’s name.

• Precise answer for each request
• 24/7 emergency response service
• Appropriate answers whatever the emergency (crisis, technical problem, etc.)
• Filtering out by priority
• Traceability of the requests
• Immediate report of the calls
• Bilingual answers
• Escalation process managed quickly and efficiently
• Management of business continuity in the event of a crisis