Article 1: Presentation
Ipcontact is the service platform of Logicielnet, specialized in customer relationship which offers personalized telephone answering services. Ipcontact is a trademark of the group Logicielnet SARL with a capital of 76 615 € SIRET (with company number) 439 452 053 00028 RCS Aix en Provence and whose registered office is at l’Europôle de l’Arbois BP 90090 13545 Aix en Provence France. These terms and conditions govern the relations between Ipcontact and the customer, user of the services. These services oblige a relationship of trust between the parties of the contract. Any use is subject to compliance of these terms and conditions which determine the essential processes of the smooth running of the services. The signing of the order form implies acceptance of all conditions described below. Ipcontact reserves the right to review these terms and conditions at any point and in doing so will give the customer at least one months notice in writing. Without any objection from the customers behalf, the amended terms and conditions will be part of the contract. If the new conditions would be in the client's detriment, he will have the right to cancel his contract under a one-month period upon the receipt of the notice. If Ipcontact creates other services, additional conditions will be written out.

Art. 2: Access to the service
Upon acceptance by the customer of the order form, the customer shall take such steps as requested by Ipcontact to enable Ipcontact to begin providing the services. The telephone reception solutions by Ipcontact are based on a unique combination between their call center skills, located throughout France and the CRM tools. Ipcontact shall not be liable for any breach of contract if the failure or delay was due to any cause beyond the company’s control, including and without limitation of any acts of God, explosion, flood, tempest, fire or accident, restriction, regulation, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, strikes, lock-outs or other industrial action, power failures or breakdown. Upon becoming aware of an occurrence of the relevant event of Force Majeure, Ipcontact shall promptly issue a notice in writing to the customer describing such event and its anticipated effect upon the performance of the contract by the company. Ipcontact provides a phone number remaining in the property of Ipcontact. The customer will have no right neither grant nor a directory listing, or surrender during and after the contract. Ipcontact reserves the right to reject data that would be technically non-compliant to the server or affecting its performances. Ipcontact reserves the right to cancel this agreement should it discover that the customer or their activities may have an adverse effect on the company. The client will accept the service provided as a service brought by Ipcontact, the control center. The customer cannot contact the third party directly.

Art. 3: Beginning and duration of the contract
The contract shall start from the date as provided on the order form and continue until cancelled by either the customer or Ipcontact. The contract between the two parties can be cancelled by either party in writing, by giving three months notice from the next billing date. Such notice is to be sent by registered post to the parties registered office. Cancellation by any method other than by registered post is not accepted. Ipcontact allows an initial period of one month, to sample the benefits of our call handling services. If for whatever reason the customer is not entirely satisfied with the service and wishes to cancel, they must do so within the one month trial period by giving written notice. At the end of this first period, the contract will be renewed tacitly for a consecutive twelve month period. The order form must be signed, dated and buffered with the customers’ company stamp, the good agreement must figure on the order form. The order form will confirm the description of the service, its price and the options prices. Ipcontact reserves the right to verify the customer's identity and may also request a review of solvency.

Art. 4 Call processing
The customer can write and edit the welcome text at any time. The customer must provide the call processing instructions. If the call processing includes commercial management, the customer must provide the written script and make available all the necessary information to support the calls. The advice or recommendation given by Ipcontact or its employees to the customer not confirmed in writing by Ipcontact is followed or acted upon entirely at the customer’s own risk and accordingly Ipcontact shall not be liable for such advice or recommendation which is not so confirmed. Ipcontact cannot guarantee the accuracy of information relating to notifications of the calls that may be incomplete or wrong due to poor hearing or sizzling on telecom lines. Our guarantee to send messages immediately is subject to there being no circumstances outside of our control, such as power failure, internet failure or other such faults.

Art. 5 Price and billing
The packages are calculated according to a number of calls handled. If exceeded, the package will automatically switch to the upper package. Against part of access to the service, the customer agrees to pay his bills without any payment delays on false grounds or for trivial reasons. If the customer fails to make any payment on the due date, then without prejudgement to any other right or remedy available to Ipcontact, Ipcontact shall be entitled to cancel the contract or suspend provision of the services to the customer without canceling the debt incurred. If the company is forced after the kind reminders and notices to bring the case to court , a penalty of € 700 will be charged to the customer to cover legal costs and this without the prejudges’ court decision. Electronically sent, the invoice will describe the services and consumption. The invoice is calculated monthly at the beginning of each month, and or prorated on the monthly bases for the first invoice. On request, the customer can set a different account period. Ipcontact reserves the right to amend the cost of the provision of the services at any time and in doing so will give the customer at least one months notice in writing of any changes in charges or services in case Ipcontact is faced with price increases from a third party (telecom operators, CRM).

Art. 6: Terms of payment
For the countries of the European Union the settlement is by bank transfer. If the bank transfer couldn’t be done, Ipcontact reserves the right to request a lump sum of 29 Euros which will be payable to cover the costs that emanate from this constraint. Prices are in Euros and exclusive of tax. The VAT will be due according to the tax regime applicable to the customer. Customers, who are members of the European Union, are required to report their intra-Community VAT number. If failed to do so, the VAT will be charged

Art. 7: Claim
Ipcontact and the customer agree to seek an amicable solution to any claim relating to the interpretation, acceptance or execution of the contract. Any errors or omissions committed by the company will be corrected within a reasonable time provided that the customer has made a statement. The valid instructions are those originally provided by the customer. The claim for non-compliance of the services must be made in writing within ten working days from the date of commissioning. After this due date, the benefits are deemed to comply with the order. Any claim on the invoice must be made in writing within ten working days from reception of the invoice. After this due date, the invoice will be deemed to comply with provided services. All claims relating to the commercial relationship between Ipcontact and the customer are subject to the jurisdiction of the French court in Aix-en-Provence.

Art. 8: Confidentiality
The customer agrees that Ipcontact integrates its contact details in to the company’s data base and then uses them in order to provide service to its customers or prospects. The customer must communicate sincere and complete data, and shall not mislead anyone. Ipcontact will use any confidential or protected information for the agreed purposes only and will not disclose any customer information to any third party under any circumstances. The customer is responsible for compliance with the Data Protection Act 1998 and all other laws relating to any data held by the customer and or provided to Ipcontact in connection with the provision of its services. Ipcontact shall keep strictly confidential not disclose to any third party and use only for purposes of this contract all information relating to the affairs of the customer as disclosed in the course of the contract unless otherwise required by law.

Art. 9: Responsibility
The customer acknowledges having read all of its obligations and more generally all the conditions for the use of services offered by Ipcontact. Ipcontact undertakes to provide the care necessary for the implementation of the service. However, Ipcontact cannot be held responsible for any suppression or failure by the telecom service of the messages received.

Art. 10: Terminationspan>
Either party may terminate the contract as of right without legal formality and without compensation from both sides, either at the end of the initial period by giving written notice within three working days notified by first class post with a registered letter or after each renewal period, respecting a three month written notice. Ipcontact reserves the right to unilaterally terminate the contract if the amount of information sent by the customer would create operational problems. In this case the customer will be notified by registered letter with acknowledgment of receipt and will have access to the service for a maximum period of seven days. Not withstanding any other provision of these conditions and without prejudice to any rights claims or remedies of Ipcontact, the company may by notice to the customer terminate the provision of the services and this contract immediately upon the happening of this event: If the customer shall become bankrupt or become insolvent, be wound up, make any arrangements or composition with its creditors. Termination of this contract shall not affect the rights and liabilities of either party subsisting at the date of termination.

Art. 11: Contract transfer
Ipcontact may transfer its rights and obligations under the contract to a third party, providing that such transfer does not go against the client's interests and that all the conditions of the contract are respected. In case of transfer, the customer may terminate the contract with immediate effect. The transfer of the contract will take effect within one month.